This is how we’ll deliver an excellent service for all our passengers.
Our goals are to aim for zero safety incidents and set high standards for punctuality and reliability.
Even better safety performance
Safety is our number one priority. Our aim is to have zero safety incidents. We will work to ensure everyone gets home safe and healthy every day. This includes customers, employees, contractors, the public and indeed anyone impacted by what we do.
Our Safety, Health and Environmental Management System, will meet the highest international standards compatible with ISO. It is designed for continuous improvement and we will continue to create and boost a positive safety culture where all employees play a role in its successful delivery.
Better reliability and timeliness
Our integrated transport system will ensure that all the parts come together to keep Northern Ireland moving forward and on time. Our Passenger’s Charter will set high standards for punctuality and reliability, with >95% punctuality and >99.5% reliability on the 12,500 services we deliver every day. We will invest in cutting edge technology to improve services, maximise resources and transform performance.
Better asset management
Our Asset Management System will meet the highest international standards compatible with ISO to support all investment decisions. We will optimise effectiveness and performance by better planning, operation and maintenance, maximising the value of each asset over its lifecycle. This will bring improved efficiency across the organisation.
Investing in our people
Our people are the face of Translink. They provide the human connection with passengers and stakeholders. We will expand our Investor in People programme, helping to create a talented, diverse and inclusive workforce, empowered with the skills to ensure they are the best they can be.
Better benchmarking and monitoring
We will embed a continuous improvement culture in everything we do through benchmarking, analytics and use of technology. We will work closely with the Consumer Council NI and DfI to independently monitor performance and deliver on our Passenger’s Charter and value for money