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*** Please note that we are currently experiencing technical difficulties with our form submissions which has resulted in us not being able to accept any queries online. You can still get in touch via the contact centre on +44(0)28 90 66 66 30. We apologise for any inconvenience caused.

Contact Us

We welcome any comments, complaints or suggestions which you may have on improving our service.

Ring Us

Please ring our Contact Centre for any enquiries or to provide us with feedback. Translink bus & rail timetable enquiries are also available through our Contact Centre.

Telephone: +44 (0)28 90 66 66 30

Contact Centre Opening hours: Monday – Friday 7am to 8pm, Saturday & Sunday 8am to 6pm.

Email Us

Alternatively, to provide us with feedback, you can also email us at [email protected].

We aim to provide a full response to 90% of complaints within 10 working days of acknowledgement and respond to all complaints within 15 working days of receiving them.

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Want to Connect with us via Social Media?

We actively monitor our Twitter accounts during the hours: Mon-Fri 07:00-20:00 and Sat/Sun 08:00-18:00. Whilst we are unable to respond to all individual tweets, we try to answer all relevant and appropriate questions directed at a particular feed.

Complaints cannot be responded to via social media, you can complete the enquiry form above or call us on (028) 9066 6630 (Mon-Fri 07:00-20:00 and Sat/Sun 08:00-18:00) - we would be happy to talk to you and assist. What to Expect?

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