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NI Railways

Monitoring Results

NI Railways Observation Ratings (Trains) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

96

Standing within acceptable limits

99

Staff wearing full uniform

100

NI Railways Individual Customer Performance Ratings (Trains) (%)

Punctuality

85

Cleanliness

83

Comfort

86

Availability of seating & time standing

80

Information provided

86

Helpfulness of staff

92

Value for money

74

NI Railways Observation Ratings (Stations) (%)

Queuing at peak periods

95

Queuing at off-peak periods

98

Staff wearing full uniform

100

NI Railways Individual Customer Performance Ratings (Stations) (%)

Cleanliness

82

Comfort

73

Time taken to answer queries

87

Directions for passengers

83

Information on delays

81

Helpfulness of staff

89

Catering / Vending

71

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