NI Railways - Translink

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NI Railways

Monitoring Results

NI Railways Observation Ratings (Trains) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

97

Standing within acceptable limits

100

Staff wearing full uniform

100

NI Railways Individual Customer Performance Ratings (Trains) (%)

Overall Satisfaction 96

Punctuality

83

Cleanliness

83

Comfort

86

Availability of seating & time standing

79

Information provided

85

Helpfulness of staff

89

Value for money

77

NI Railways Observation Ratings (Stations) (%)

Queuing at peak periods

99

Queuing at off-peak periods

99

Staff wearing full uniform

100

NI Railways Individual Customer Performance Ratings (Stations) (%)

Overall Satisfaction
95

Cleanliness

83

Comfort

77

Time taken to answer queries

82

Directions for passengers

83

Information on delays

80

Helpfulness of staff

85

Catering / Vending

71

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