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NI Railways

Monitoring Results

NI Railways Observation Ratings (Trains) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

96

Standing within acceptable limits

100

Staff wearing full uniform

100

NI Railways Individual Customer Performance Ratings (Trains) (%)

Overall Satisfaction 98

Punctuality

86

Cleanliness

82

Comfort

90

Availability of seating & time standing

84

Information provided

89

Helpfulness of staff

94

Value for money

80

NI Railways Observation Ratings (Stations) (%)

Queuing at peak periods

99

Queuing at off-peak periods

99

Staff wearing full uniform

97

NI Railways Individual Customer Performance Ratings (Stations) (%)

Overall Satisfaction
95

Cleanliness

83

Comfort

82

Time taken to answer queries

88

Directions for passengers

88

Information on delays

84

Helpfulness of staff

90

Catering / Vending

75

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