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Metro

Monitoring Results

Metro Observation Ratings (Buses) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

95

Standing within acceptable limits

100

Staff wearing full uniform

100

Metro Individual Customer Performance Ratings (Buses) (%)

Punctuality

74

Cleanliness

68

Comfort

81

Availability of seating & standing time

79

Information Provided

84

Helpfulness of staff

79

Value for money

73

v3.2.2.2