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Metro

Monitoring Results

Metro Observation Ratings (Buses) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

97

Standing within acceptable limits

100

Staff wearing full uniform

99

Metro Individual Customer Performance Ratings (Buses) (%)

Overall Satisfaction 93

Punctuality

72

Cleanliness

70

Comfort

80

Availability of seating & standing time

79

Information Provided

80

Helpfulness of staff

80

Value for money

79

v3.2.7.0