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General Enquiries

We have a Frequently Asked Question section, you may be able to find an answer to your enquiry in this section, view FAQs or you could find the right ticket for your journey by using the Translink 'What Ticket?' finder.

Telephone Enquiries +44 (0)28 90 66 66 30

Please ring our Contact Centre for any enquiries or to provide us with feedback. Translink bus & rail timetable enquiries are also available through our Contact Centre. The Contact Centre Opening hours: Monday - Friday 7am to 8pm, Saturday & Sunday 8am to 6pm.

Postal Enquiries

Translink Contact Centre/ Customer Services
Adelaide Depot Building B
8 Falcon Road
BT12 6PU

Online Enquiry Form

Alternatively fill in the enquiry form below and we will be in touch regarding your enquiry... We aim to provide a full response to 90% of complaints within 10 working days of acknowledgement and respond to all complaints within 15 working days of receiving them. When completing the form below, please note, the 'Contact Number' field needs to be completed with no spaces, brackets or symbols, numbers only will be accepted.

Your Privacy is Important to Us

All personal data submitted will be processed in accordance with Data Protection legislation. For further information please see our Privacy Notice.

First Name:
Contact Number:
Email Address:
Type of Enquiry:
Operator (if applicable)
Service No. (if applicable)
Service Date and Time (if applicable)
Your Comments:
I Consent to the use of my personal data to process this submission


Want to Connect with us via Social Media?

We actively monitor our Twitter accounts during the hours: Mon-Fri 07:00-20:00 and Sat/Sun 08:00-18:00. Whilst we are unable to respond to all individual tweets, we try to answer all relevant and appropriate questions directed at a particular feed.

Complaints cannot be responded to via social media, you can complete the enquiry form above or call us on +44 (0)28 90 66 66 30 (Mon-Fri 07:00-20:00 and Sat/Sun 08:00-18:00) - we would be happy to talk to you and assist. What to Expect?