To create a platform where regular users of the service have an opportunity to provide insightful feedback on their journeys to representatives of Translink.
Meetings to be held three times each year for each group.
A total of 10 groups to be created, 1 Metro, 3 NI Railways and 5 Ulsterbus.
Panel membership to be representative of the passenger profile for the respective service / area.
Translink to have an operational and marketing representative on each panel.
Action points only to be taken from each panel meeting and circulated to panel members 10 working days after the meeting.
Invites to be sent out 2 – 3 weeks prior to next meeting with an update on the previous action points.
Panel membership is for two years with possibility of an optional third year. No further extensions permissible.
Pro Formas to be made available to panel members to facilitate comments on individual services taken.
Agenda for each group meeting should include:
Review of Action Points of last meeting
Open discussion on the provision of relative bus/rail services
Report from Area Manager / Route Manager
Any Other Business
Panel members to receive a travel incentive in the form of iLink voucher(s) for their participation in the groups.