To create a platform where regular users of the service have an opportunity to provide insightful feedback on their journeys to representatives of Translink.
Meetings to be held three times each year for each group.
A range of panels across Metro, Glider, Ulsterbus/Urby/Goldliner and NI Railways.
Panel membership to be representative of the passenger profile for the respective service / area.
Translink to have an operational and marketing representative on each panel.
Action points only to be taken from each panel meeting and circulated to panel members 10 working days after the meeting.
Invites to be sent out 2 – 3 weeks prior to next meeting with an update on the previous action points.
Agenda for each group meeting should include:
Report from Area Manager / Route Manager
Review of Action Points of last meeting
Open discussion on the provision of relative bus/rail services
Marketing Update
Any Other Business
Panel members to receive a travel incentive in the form of iLink voucher or mLink credit for their participation in the groups.