Passenger Panels - Terms of Reference

Terms of Reference

  • To create a platform where regular users of the service have an opportunity to provide insightful feedback on their journeys to representatives of Translink.
  • Meetings to be held three times each year for each group.
  • A range of panels across Metro, Glider, Ulsterbus/Urby/Goldliner and NI Railways.
  • Panel membership to be representative of the passenger profile for the respective service / area.
  • Translink to have an operational and marketing representative on each panel.
  • Action points only to be taken from each panel meeting and circulated to panel members 10 working days after the meeting.
  • Invites to be sent out 2 – 3 weeks prior to next meeting with an update on the previous action points.
  • Agenda for each group meeting should include:
    • Report from Area Manager / Route Manager
    • Review of Action Points of last meeting
    • Open discussion on the provision of relative bus/rail services
    • Marketing Update
    • Any Other Business
  • Panel members to receive a travel incentive in the form of iLink voucher or mLink credit for their participation in the groups.