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Working with Stakeholders

Collaboration and partnership is fundamental to how we run our business

Public Transport is part of a shared mobility strategy that touches the lives of everyone in NI, not just those that use our services. It is clearly crucial for our region to develop and grow.

As Northern Ireland 's main public transport provider, Translink is continuing to transform public transport through the delivery of our 5-year ‘Get On Board’ strategy, which commenced in 2016.   

We know collaboration and partnership is fundamental to how we run our business, and we will continue to build strong relationships with Government, elected representatives, local councils and key business groups to influence policy and support our ambitious plans to deliver our vision to be your ‘First Choice for Travel’.

Mid-Strategy Review

See how we’re meeting the objective of our 5-year ‘Get On Board’ strategy. Download

Recent Achievements

Translink has the vision, the strategic plan and the track record of success, along with the right people with the right skills and expertise to deliver integrated bus, coach and train services to keep Northern Ireland moving and growing.

  • Awards – These include: Responsible Product/Service Award for Glider at the Business in the Community Responsible Business Awards; Winner of 2 Government Opportunities (GO) Awards (Northern Ireland and UK) for Translink Future Ticketing System, and Platinum award achieved for NI Environmental benchmarking survey.

  • Passenger Growth - Growth of over 3.5m additional fare paying passengers in 2018/19, rising to 84.5m journeys, the highest in over 20 years,

  • Satisfaction – Independent research shows 90%+ of our passengers are satisfied with our service.

  • Economic Benefits – Public transport benefits our economy.  Average spend when using public transport for shopping is £46pp, rising to £50pp when using public transport for socialising and leisure.

  • Digital – 1200 web visits per month, 160,000+ ‘likes’ on social media.

  • Technology – Developments for Translink Future Ticketing System well advanced, including off-board ticketing on Glider and mobile ticketing for bus and rail, as well as contactless payment on bus services, e-purse system, ticket vending machines at stations and gated rail stations.  Our procurement team have won the UK National Government Opportunities (GO) Excellence in Public Procurement award for this project in the ‘Procurement Project of the Year’ category.

  • Protecting the Environment – 4.8m car journeys saved since 2016, saving tonnes of CO2.

  • Glider – New eco-hybrid vehicles helping to connect Belfast and facilitate 45,000 additional journeys per week.

  • Urby – High-spec Ulsterbus commuter services to Belfast showing strong growth.

  • Responsibility - Supported a wide range of community-led sponsorships and a range of charity initiatives.  Appointed Cancer Focus as our main Charity Partner.

  • Belfast Transport Hub – Planning approval granted for £200m+ Belfast Hub at the heart of a new city neighbourhood – Weavers Cross.

  • North-West Multi-Modal Transport Hub – EU-funded project to restore Victorian Grade B-listed station building in Derry~Londonderry. Phase 1 works to be completed in October 2019, with Phase 2 completing during 2020.

  • Portrush – New £5.6m train station provided in Portrush ahead of The 148th Open.

  • Improved Bus Fleet – 150+ new eco-buses for Metro and Ulsterbus since 2016, maintaining quality and enhancing capacity.  We continue to invest in low emission technologies for a healthier Northern Ireland, as well as to maximise resources and deliver optimal performance.

  • Rail Fleet – Record growth in passenger numbers. 21 new carriages ordered, 2000+ additional seats.

  • Track Upgrade - £11.9m track upgrade in Lurgan to enhance service and secure future of vital southern rail corridor.

Improvements and Projects

A number of exciting investment projects are already underway that will contribute to the transformation of our public transport network. Find Out More


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Corporate Responsibility

We consider the interests of society by taking responsibility for the impact of our own activities on customers, suppliers, employees, stakeholders and communities as well as the environment. Find Out More

Corporate Governance

We want to ensure that our organisation complies with the relevant legislative/public sector/safety requirements for doing business. Find Out More


We will develop stable, long term relationships with key suppliers. Find Out More

Media Centre

Get the latest press news, infrastructure improvments and project updates. Find Out More

Publications and Documents

We produce a range of corporate publications as well as policies and procedures that help shape the company we are. Find Out More

Board and Management

We want to provide integrated services which connect people, enhance the economy and improve the environment, enabling a thriving Northern Ireland. NITHC Board / Translink Management