Monitoring Results

NI Railways Results

Observation Ratings (Trains) (%)

Reliability

100

Punctuality of departures

100

Punctuality of arrivals

97

Standing within acceptable limits

100

Staff wearing full uniform

99

 

Observation Ratings (Stations) (%)

Queuing at peak periods

99

Queuing at off-peak periods

99

Staff wearing full uniform

100

 

Individual Customer Performance Ratings (Trains) (%)

Overall Satisfaction 97

Punctuality

83

Cleanliness

83

Comfort

86

Availability of seating & time standing

80

Information provided

86

Helpfulness of staff

90

Value for money

75

 

Individual Customer Performance Ratings (Stations) (%)

Overall Satisfaction

85

Cleanliness

81

Comfort

76

Time taken to answer queries

85

Directions for passengers

86

Information on delays

81

Helpfulness of staff

90

Catering / Vending

70

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It is our mission to deliver a transformation in public transport by providing integrated services which connect people, enhance the economy & improve the environment. More About Us

Corporate Responsibility

We consider the interests of society by taking responsibility for the impact of our own activities on customers, suppliers, employees, stakeholders and communities as well as the environment. Find Out More

Corporate Governance

We want to ensure that our organisation complies with the relevant legislative/public sector/safety requirements for doing business. Find Out More

Board and Management

We want to provide integrated services which connect people, enhance the economy and improve the environment, enabling a thriving Northern Ireland. NITHC Board / Translink Management