During these difficult times, we must limit contact between our staff and passengers as much as possible. One of the ways we are trying to do this, is by encouraging passengers to use prepaid tickets such as mLink or multi-journey tickets and contactless if purchasing at stations, on board the train from the conductor or Glider TVMs.
We have a ‘No change policy’ on board: Passengers need to tender the correct fare if paying by cash to the bus driver or train conductor on board all bus and train services - there will be no change given to passengers onboard to reduce personal contact. Passengers buying tickets at bus and train stations will still be able to receive change, however, are strongly urged where possible to use prepaid ticket options or tender the exact fare to reduce the amount of cash handling.
The mLink app allows passengers to purchase tickets for NI Railways, Metro, Foyle Metro, yLink, 24+, Airport Express 300, Ulsterbus Craigavon and Goldline Services within Northern Ireland. Please note; On peak tickets can be purchased before 09:30 and off-peak tickets can be purchased after 09:30. Please also be aware that single tickets cannot be purchased on the app. Find out more
From 31 March 2020
Due to the current reduced timetable and to allow flexibility for passengers using our services for essential journeys, from 31 March 2020, aLink cards can be used on bus and train services for the same journey stated on the card.
For example, a passenger with an aLink card for a Goldline journey between Antrim and Belfast can use their aLink card for the exact same rail journey. A passenger with an aLink card for a NIRailways journey between Newry and Belfast, can use the card on board the bus for the same journey.
Things may look a bit different at our stations and on board as we have made some changes to keep everyone safe. Find Out More
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