New Handheld Ticket Machine Pilot

"Innovative ticketing solutions for a great rail service"
6th December 2013


Dear Colleagues,

We continue to invest in innovative ticketing solutions to benefit both our employees and customers and I am pleased to announce some major developments for rail services.

On Monday, we will start a pilot for new ticket machines across the NI Railways network. Over the next few months they will replace the old ticket machines which will be removed from service by March 2014.

Key benefits of the new devices include:

  • Enhanced security – all tickets will use special ticket rolls. This will make it more difficult for fraudulent practice and also allow employees to quickly identify the new tickets;
  • Speed and reliability – the new devices use the latest technology proven to be quicker and more reliable;
  • 'Basket' option - this will enable employees to gather tickets together in order to process as one transaction making things more convenient for employees and customers;
  • Greater flexibility with '3 Day Select' – from Spring next year, customers will be able to purchase a new ticket allowing travel on three specified days during the week – ideal for part-time workers!

Once this introductory phase is bedded in we will be extending the facilities to accept credit and debit cards. We hope these new developments will be welcomed by both employees and customers and continue to ensure we offer an attractive train service for everyone.

This continues to be a busy period for us with more people looking for the most hassle-free way to do their Christmas shopping. Thank you for working hard to meet the needs of all our customers and to bring some extra festive cheer, Translink 'Christmas elves' will be out and about in Belfast, Lisburn, Newry and Derry~Londonderry over the next two weekends to give shoppers some special treats and discounts.

Please continue to remind customers about all our great value festive fares and service enhancements including extra train capacity which the Transport Minister highlighted earlier this week. For details click

Catherine Mason

Group Chief Executive