Translink Awards 06/07


Rail Engineering Apprentice of the Year Awards 2007 - 1 November 2007
Two of our Translink apprentices had success at these prestigious awards in London:

Clare Jameson was awarded "First Place".
Neil McCluskey was awarded the "Runner Up" prize.


International Station Awards 2007 - 31 October 2007

  • "Winner" of "Best Large Station" category.
  • "Winner" of "Best Station Overall" category.

At the International Rail Station Awards hosted by Northern Rail in York, Central Station picked up the award for best large station. On top of that it won the award for best station overall from all the categories.

These awards are judged by people who work in stations for each of the operators. They look at every aspect of customer service as well as cleanliness, facilities, signage, etc. – everything that passengers experience as they pass through the station.


Customer Services Awards Ireland 2007 - 14 June 2007

  • "Highly Commended" for "Contact Service contact centre of the year" category.

This award was presented to Cinty Stubberfield and Peter Gulifoyle from the Translink Contact Centre by Claire Byrne from TV3 at a gala presentation dinner.



Institute of Leadership and Management (ILM) Awards - 30 May 2007

Translink has been recognised as an accredited centre to deliver Institute of Leadership and Management (ILM) First Line Management awards.

Translink has invested considerable time and effort in training staff across the company and this recognition highlights the dedication to further improving public transport through investment in people.

ILM is the largest qualification awarding and professional membership body in Europe for management and leadership vocational qualifications, in 2006 80,000 managers registered for ILM qualifications and awards.

The content of ILM programmes is linked to the latest management and leadership standards, ensuring relevant, current content and thinking. All qualifications feature work-based assessments designed to bring tangible business benefits to the learner and the organisation.


HSBC Rail Business Awards 2006 - 28 February 2007

  • 'Winner' of the "Rail PR Campaign of the Year" for the rail safety communications programme 'Dead Cert'.
  • 'Highly Commended' for "Rail Marketing Campaign of the Year".
  • 'Highly Commended' for "Internal Communications Excellence".


Lynda Shannon Communications Manager said: “It is very fitting that our ‘Dead Cert’ campaign won the PR Campaign of the Year. The health and safety of our passengers and staff is of paramount importance at all times and to this end we are delighted to receive national recognition for our efforts to generate awareness of the key safety issues.

We are also pleased that the customer service aspects of the new rail service and overall marketing campaign have been recognized, as delivery of this project has been a real team effort. "



CIM (Chartered Institute of Marketing) Awards 2006

  • ‘Winner’ of Services Marketing category for NI Railways’ “Customer Service Training & Corporate Culture Change Programme”, which has increased both passenger numbers and customer satisfaction levels.
  • ‘Highly Commended’ in the category of E-Marketing for the recognition of new media to promote the Translink Student Discount Card, which enabled students to renew their cards online.
  • ‘Highly Commended’ in the category of Marketing Communications. The award acknowledged Metro’s successful marketing communications strategy which was designed to support a smooth transition during the introduction of Metro for passengers, visitors and staff.



Export & Freight Awards 2006

‘Overall Winner’ of ‘Bus & Coach Operator of the Year’, Translink won this new category for service excellence.


NISO (National Irish Safety Organisation) Annual Safety Awards 2006

The Infrastructure Division received a ‘Highly Recommended’ award for Occupational Safety. The overall aim of the Awards Scheme is to improve safety standards and recognise superior performance in an organisation.


Route One Operator Excellence Awards 2006

Ulsterbus Tours was winner of ‘Coach Operator of the Year’ in the 31-plus vehicles category. This award follows a remarkable turn around in the business fortunes, moving from a loss-making operation in 2000 to a profitable and sustainable business in 2006.

David Leatham, Ulsterbus Tours Centre Manager was awarded ‘Coach Manager of the Year’. David received his award for his excellent work restructuring the coaching activities of Ulsterbus, and turning it around to become a well established coach operation.


UK Bus Awards 2006

‘Runner Up’ in the category ‘Viacom Outdoor Bus Marketing Campaign of the Year’. Translink received this award for Metro’s marketing campaign. This campaign launched Metro as the new brand for Belfast bus services.

Young Customer Services Professional of the Year 2006

Translink’s Contact Centre Supervisor, Gareth Evans, was awarded ‘Young Customer Care Services Professional of the Year’ at the Customer Services Awards Ireland. This prestigious award is further recognition of Translink’s commitment to high standards of customer service.