Things may look a bit different at our stations and on board as we have made some changes to keep everyone safe.
These changes have been guided by the latest advice from health experts and the NI Assembly so you can feel safe and confident when you need to make an essential bus and train journey.
To help you plan your journey here are some simple steps to help you protect yourself and others:
Is your journey is necessary? If you can work from home, please do so and help reduce pressure on public transport.
If you need to travel consider walking or cycling for shorter journeys.
Do not travel if you are feeling unwell with symptoms of coronavirus (COVID-19) e.g. a high temperature.
Timetable check: We are monitoring passenger numbers travelling on bus and train services and will make amendments to timetables as necessary to make sure we have enough capacity for social distancing. Always check the journey planner or download a timetable on the day you wish to travel.
Time of travel: If you can, travel at off peak times when services are less busy and leave some extra time for your journey.
Buying your Ticket: Use prepaid ticket options like the mLink app or buy smartlink cards online. In stations and at Ticket vending machines use contactless payments - don’t forget there will be no change given on board the bus or train. Find Out More
Face coverings: Please consider using a face covering as recommended in the recent NI Government advice when travelling.
Hand washing: Please ensure you wash or sanitise your hands before you travel and as frequently as possible when you travel – Take a hand sanitiser with you if you can.
Keep your distance: Respect other people’s space - we have lots of new signage on board buses and trains and in stations to remind you to keep 2m distance from other passengers and our staff. If taking the bus – use the bell to tell the driver you want off.
Capacity: With social distancing in place, buses and trains carry fewer people, so please be prepared to wait for the next service even if your bus or train appears to have space.
Seating: Please use window seats and leave an empty row of seats in front and behind. When using the bus – avoid using the seats behind the driver. Members of your household can all sit together.
Patience: Please be patient while getting on and off servcies and if you need to queue, please remember to keep your distance.
Respect our colleagues: Please be patient and treat transport staff and fellow passengers with respect and follow instructions and notices
Our staff are helping to ensure your wellbeing and protection.
The health and safety of our customers, employees and the wider public is paramount, and we will continue to follow all public health instructions as issued by PHA. Information is also available from NI Direct: www.nidirect.gov.uk/coronavirus For the latest updates please follow us on our social media channels.
Please keep well and thanks for your ongoing support.
When you are ready for us, we are ready for you.
We work hard to support the local community we serve. Whilst life as we all know it may have changed dramatically, our Translink Spirit certainly hasn’t. Find Out More
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