COVID-19 Update

We all must do it to get through it
COVID-19 Update

We continue to be guided by the Public Health Agency (PHA) to inform our decisions regarding the latest coronavirus (COVID-19) virus developments. 

Only travel if it is absolutely essential – making non-essential journeys risks lives

With a significant reduction in passenger numbers, frequency reductions have been made to bus and train services in response to Coronavirus Find Out More

The latest changes come into effect on Monday 30th March.

If you do need to make an essential journey, follow the expert advice to ensure we all stay safe and limit the spread of the virus:

  • Always exercise social distancing with other customers and staff. 
  • Bin used tissues straight away 
  • Wash your hands before and after travel. 
  • Do not travel if you are feeling unwell with symptoms of coronavirus (COVID-19) i.e. a new, continuous cough or a high temperature. 

This is critical to fighting the spread of COVID-19, protecting the NHS and maintaining safe and reliable transport for health, logistics and other critical workers.

Please continue to help our hardworking staff, many of whom are on the front line, and maintain this action in the weeks and months ahead.

Free Travel on public transport for all health and social care trust workers in response to COVID-19 outbreak.

From Friday 27 March all health and social care trust workers within Northern Ireland will be offered free travel on Translink bus and rail services until the end of June when there will be a further review Find Out More

Stay safe and thank you for not travelling.

We are playing our part

  • We continue to be guided by the Public Health Agency (PHA) to inform our decisions regarding the latest coronavirus (COVID-19) virus developments.   

  • For your safety and peace of mind, please be aware that we’re taking all possible steps to reduce the spread of coronavirus. 

  • Cleaning:  We have regular enhanced cleaning regimes in place for our fleet and passenger facilities including keeping surfaces clean and sanitising hand touch areas.  We also have mobile cleaning squads travelling on services to clean multi-touch points like door buttons and grab rails.

  • Reducing cash handling between customers and staff: We urge passengers to use prepaid tickets such as m-link or multi-journey tickets and contactless if purchasing at stations, on board the train from the conductor or Glider TVM’s.  Many of our front-line staff will also be wearing gloves. From 30th March 2020, ‘No change policy’ introduced on board: Passengers will need to tender the correct fare if paying by cash to the bus driver or train conductor on board all bus and train services - there will be no change given to passengers onboard to reduce personal contact. Passengers buying tickets at bus and train stations will still be able to receive change, however, are strongly urged where possible to use prepaid ticket options or tender the exact fare to reduce the amount of cash handling. Find Out More

  • Maintaining social distancing with other passengers and staff: As numbers travelling are reduced this creates the opportunity to apply social distancing both in stations, at bus stops and on-board services. Remote working is in place in many workplaces, including our own administrative functions.

Social Distancing
  • General Hygiene:  Follow the health authorities advice particularly in relation to hand washing and coughing or sneezing into a tissue or elbow. Hand sanitisers have been rolled out across all frontline bus and rail staff. 
Catch it Bin it Kill it

The health and safety of our customers, employees and the wider public is paramount, and we will continue to follow all public health instructions as issued by PHA www.pha.site/coronavirus. Information is also available from NI Direct: www.nidirect.gov.uk/coronavirus

For the latest updates please follow us on our social media channels.
aLink Card Transferability

From 31 March 2020

Due to the current reduced timetable and to allow flexibility for passengers using our services for essential journeys, from 31 March 2020, aLink cards can be used on bus and train services for the same journey stated on the card. 

For example, a passenger with an aLink card for a Goldline journey between Antrim and Belfast can use their aLink card for the exact same rail journey. A passenger with an aLink card for a NIRailways journey between Newry and Belfast, can use the card on board the bus for the same journey.

COVID-19 - Refunds During Emergency

Translink continues to be guided by the Public Health Agency (PHA) to inform our decisions regarding the latest coronavirus developments. Find Out More

COVID-19 - Frequency Changes

From Monday 30th March, Translink Bus and Rail services will see reductions to timetable frequencies.  Full details of the new timetables are available on Translink’s Journey Planner and website. Find Out More

COVID-19 - Free Travel for Health and Social Care Workers

Free Travel on public transport for all health and social care trust workers in response to COVID-19 outbreak. Find Out More

COVID-19 FAQs
You might also like

Still having a look about? You might also be interested in this...

Press News image
Press News

See all the headlines and press releases in the news. Find Out More

Improvements and Projects image
Improvements and Projects

A number of exciting investment projects are already underway that will contribute to the transformation of our public transport network. Find Out More