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Ulsterbus Refunds

  • If you no longer require your Foyle Metro or Craigavon day tickets we can refund the remaining ticket(s) value, minus an administrative fee.
  • Partially activated tickets cannot be refunded, only pre-purchased full days may be refunded at the discounted price originally paid.  A standard administrative fee of 20% of ticket value remaining will be deducted, capped at £5.00 but not less than £1.50 unless proven you were unable to travel due to illness or handset has been lost, stolen, damaged or faulty and the remaining tickets cannot be transferred to another handset.
  • If your phone runs out of power or your phone screen is so badly cracked or defaced that our staff cannot read the details of your ticket, then you will have to pay the full Adult cash fare for which there will also be no refund.
  • Once we receive your request to refund your mLink ticket(s), we will instantly expire your mLink tickets from your Mobile Phone.
  • All mLink refunds are rounded to the nearest penny and refunded to your registered credit, debit card or PayPal account. No refund is payable where the net refund amounts to £1.50 or less.
  • To apply for a refund telephone Translink’s Contact Centre 028 9066 6630. Since we need to verify your details against our mLink Customer Database, refund requests cannot be made in person at Bus or Rail Stations.
  • If you obtain a new phone or your phone is lost, stolen, damaged or faulty please promptly telephone Translink’s Contact Centre via 028 9066 6630 or email [email protected] and we will arrange for your mLink tickets to be transferred to your new handset.
  • If you have been unable to travel due to illness no administrative fee will be applied to your refund. Formal documentary proof is however required from a Doctor or Hospital confirming when you were incapacitated. An original copy of this documentation should be sent to mLink Refunds, Translink’s Ticketing Systems Department, Floor 1, 22 Great Victoria Street, Belfast, BT2 7LX along with an accompanying letter containing your contact details and outlining your request for a refund.
Published
5/09/2017

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