Monitoring Results - Translink

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Monitoring Results

Ulsterbus Observation Ratings (Buses)

Reliability 100% 100
Punctuality of departures 100% 100
Punctuality of arrivals 97% 97
Standing within acceptable limits 100% 100
Staff wearing full uniform 99% 99

Ulsterbus Individual Customer Performance Ratings (Buses)

Punctuality 81% 81
Cleanliness of buses 77% 77
Comfort of seating 80% 80
Availability of seating 86% 86
Standing time 95% 95
Heating/Ventilation 78% 78
Lighting on buses 85% 85
Non-smoking (passengers) 97% 97
Non-smoking (drivers) 98% 98
Helpfulness of staff 83% 83
Value for money 67% 67

Ulsterbus Observation Ratings (Stations)

Queuing at peak periods 100% 100
Queuing at off-peak periods 100% 100
Staff wearing full uniform 96% 96
Speed of answering telephone 94% 94
Helpfulness of telephone staff 85% 85

Ulsterbus Individual Customer Performance Ratings (Stations)

Cleanliness of stations 82% 82
Cleanliness of toilets 73% 73
Availability of seating 83% 83
Comfort of seating 64% 64
Lighting 86% 86
Heating 79% 79
Directions for passengers 82% 82
Information on delays 70% 70
Helpfulness of staff 83% 83
Time taken to answer queries 82% 82
Catering & vending machines 80% 80

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