Monitoring Results - Translink

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Monitoring Results

NI Railways Observation Ratings (Trains)

Reliability 100% 100
Punctuality of departures 100% 100
Punctuality of arrivals (5mins) 99% 99
Punctuality of arrivals (10 mins) 98% 98
Standing within acceptable limits 100% 100
Staff wearing full uniform 100% 100

NI Railways Individual Customer Performance Ratings (Trains)

Punctuality 79% 79
Cleanliness of trains 79% 79
Cleanlinerss of toilets 63% 63
Comforrt of seating 82% 82
Availability of seating 78% 78
Standing time 87% 87
Heating/Ventalation 76% 76
Lighting on trains 84% 84
Enforcement of non-smoking 94% 94
Food & drink 79% 79
Staff information on delays 78% 78
Helpfulness of staff 82% 82
Value for money 54% 54

NI Railways Observation Ratings (Stations)

Queuing at peak periods 99% 99
Queuing at off-peak periods 99% 99
Staff wearing full uniform 100% 100
Speed of answering telephone 94% 94
Helpfulness of telephone staff 85% 85

NI Railways Individual Customer Performance Ratings (Stations)

Cleanliness of stations 78% 78
Cleanliness of toilets 78% 78
Availability of seating 73% 73
Comfort of seating 58% 58
Lighting 80% 80
Heating 70% 70
Directions for passengers 79% 79
Information on delays 74% 74
Helpfulness of staff 84% 84
Time taken to answer queries 81% 81

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