Enterprise Individual Customer Performance Ratings
| Seat availability |  |
86 |
| Punctuality of service | |
79 |
| Personal safety | |
91 |
| Convenience of train times | |
81 |
| Relaxing journey | |
90 |
| Provision of information on delays | |
80 |
| Internal cleanliness of trains | |
89 |
| Cost and value for money of tickets | |
75 |
| Quality of toilets | |
79 |
| Service frequency | |
81 |
| Staff attitude | |
88 |
| Heating, Lighting, Ventilation | |
89 |
| Speed/ease of ticket purchase | |
90 |
| Level of information provided on-board | |
83 |
| Level of information at stations | |
83 |
| Availability of onward transport (trains, buses and taxis) | |
81 |
| Quailty and value for money of catering | |
71 |
| Provision of telephone bookings and information | |
81 |
| Cost and availability of car parking | |
70 |
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