Observation Ratings - Translink

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Observation Ratings

Enterprise Observation Ratings

Reliability 100% 100
Punctuality of departures 97% 97
Punctuality of arrivals (10 mins) 73% 73
Staff wearing full uniform (station) 58% 58
Staff wearing full uniform (trains) 77% 77
Queuing at peak periods 81% 81
Queuing at off-peak periods 80% 80
Speed of answering telephones 84% 84
Helpfulness of telephone staff 97% 97

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