Home
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About Us
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NITHC & Translink
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Corporate Vision
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Passenger Charter
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Environmental Policy
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Translink Divisions
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Accessibility
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Tenders
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Freedom of Information Act
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Annual Review 04-05
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Corporate Plan
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Introduction
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Performance
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Buses and trains
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Our staff
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Passengers with particular needs
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Claims for refunds and discount vouchers
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Putting things right
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Consulting You
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Where to contact us
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Please help us to help you
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Monitoring Results
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Refund Policy
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Ulsterbus
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Citybus
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NIR
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Monitoring Results
Metro Observation Ratings (Buses)
| Reliability |
 |
98 |
| Punctuality of departures |
|
99 |
| Punctuality of arrivals |
|
89 |
| Standing within acceptable limits |
|
100 |
| Staff wearing full uniform |
|
98 |
Metro Individual Customer Performance Ratings (Buses)
| Punctuality |
|
64 |
| Cleanliness of buses |
|
67 |
| Comfort of seating |
|
74 |
| Availability of seating |
|
71 |
| Standing time |
|
80 |
| Heating/Ventilation |
|
74 |
| Lighting on buses |
|
81 |
| Non-smoking (passengers) |
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93 |
| Non-smoking (drivers) |
|
92 |
| Helpfulness of staff |
|
70 |
| Value for money |
|
64 |