Passenger's Charter: Introduction - Translink

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Introduction

This charter is a statement of our commitment to provide the high-quality service you have the right to expect on buses and trains in Northern Ireland.

Every member of our staff will do their best to make sure that our service meets and, we hope, goes beyond expectations and the standards in this charter. Our service will be independently monitored, twice every year, and we will publish the results.

We focus on customers and are committed to improving every part of our service. Your views and ideas are important to us so please tell us what we do well and how we can improve.

We know that there will be times when things go wrong. When they do, we will do our best to put things right. Our customers are very important to us and this charter sets out our responsibilities to you if we do not deliver the services we have commited to provide.

We will review this charter in 2007.

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