30 November 2001
Translink reaffirmed its commitment to excellent service for passengers today with the launch of its revised Passenger’s Charter. This important milestone coincided with the reopening of Carrickfergus station following an extensive refurbishment programme and both received the official seal of approval from Chief Guest, Peter Robinson, who carried out the unveiling ceremony.
The renovation work, which represents a £750,000 investment, has restored Carrick’s original 19th century architecture whilst incorporating the latest 21st century facilities such as electronic passenger monitors, a Park & Ride facility, and access for passengers with disabilities.
The investment will ensure a more efficient and comfortable facility for Carrick’s travelling public and is in line with the commitment laid down in the new Charter to improve services across the public transport network. Areas targeted in the Charter include reliability, punctuality, value, safety and comfort – key areas of concern for Translink’s customers.
Dr Joan Smyth CBE, Chairman of Translink, said “Translink is wholly committed to providing an excellent service for customers and our new Charter embodies this commitment, showing that we take very seriously our dedication to quality of service. After examining equivalent documents from bus and rail operators throughout GB and Ireland we know that the performance standards which Translink targets are second to none”. More……………
She added, “The pledges laid down in the Charter go hand in hand with investments such as the refurbishment of Carrick station because they both highlight Translink’s commitment to providing improved facilities for the public and ensuring a value for money quality service.”
Ted Hesketh, Translink’s Managing Director added, “Since it first opened in 1848, Carrick station has played a vital role in the development and growth of this community and I are delighted to be present at this key stage in the history of the station. Launching the revised Charter here today is very appropriate because it indicates the level of service we can offer passengers in the future while providing a glimpse into the past”.
Copies of Translink’s Passenger’s Charter are available in large print, braille and on audio tape and can be obtained from all main bus and rail stations. The Charter can also be accessed at www.translink.co.uk
Ends
Issued by Leanne Hyslop
Public Relations Officer
Translink - telephone 028 9089 9455
Notes to Editors
Key changes to the Translink Passengers’ Charter include:
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