iLink Card - Translink

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iLink Card

iLink is an integrated Smartcard from Translink which provides unlimited day, weekly and monthly bus and rail travel within specifed zones across Northern Ireland. It is available for adults and children and is ideal if you regularly travel by bus and train.
 
With iLink when you need more travel you simply top-up at one of our sales outlets. iLink is available for travel on Metro, NI Railways and Ulsterbus services within 5 zones in Northern Ireland, Zones 1, 2, 3, 4 and the North West Zone.
 
 
 
 
 
What are the Benefits?
It saves you money. If you travel by bus and train within speci ed zones, using iLink could be better value for money than buying separate bus and train tickets.
You can make as many journeys as you wish on your iLink Card within the Zone and time period your card has been issued for.
It is a safer, cash free way to make your daily bus and rail journeys.
iLink helps speed up boarding times on buses making overall journey times faster for everyone.
If you lose your iLink Card it can be 'hotlisted' (electronically deactivated) to prevent anyone else from using it fraudulently.
iLink Cards can only be used by one person per journey, but you can pass your card to someone else to use if they are travelling at a different time within the same zone.
 
 
 
 
 
 
iLink Fares
There will be an initial £1 charge for the card in addition to your first top-up price. However, buy your card and first top-up online and we will waiver the £1 card charge.
 
 
  1 Day 1 Week 1 Month
Zone 1 £5 £19 £67
Zone 2 £10 £39 £135
Zone 3 £13.50 £51 £180
Zone 4 £16 £58 £200
North West Zone £13.50 £51 £180
 
 
 
 
 
 
Buying and Topping up Your Card
You cannot top-up your iLink card online. You can top-up and/or buy iLink with day, weekly and monthly travel at
 
Main Translink bus or train stations
PayPoint Agents across Northern Ireland (top-up only)
Smartlink Agents within Greater Belfast (top-up only)
Metro Kiosk, Donegall Square West, Belfast
Visit Belfast, Donegall Square North, Belfast
Belfast International Airport Welcome Centre
George Best Belfast City Airport Welcome Centre
Derry Visitor & Convention Bureau
Queen's University Students' Union
Queen's University Students' Union
On board Ulsterbus and NI Railways services (day and week top-up only / not available on board Metro or Goldline services)
 
You can top-up with one day, one week or one month or in varying periods of validity e.g. one week top-up followed by a one month top-up. Travel on your iLink Card is valid from the date you rst use your card on a bus or train.
 
When you top-up iLink any additional days extend the validity of the card from the date you top-up e.g. if you have 3 days left on your card and you top-up with a further 7 days, your iLink Card immediately becomes valid for 10 days from the date you top-up, and not 3 days plus a further 7 days from the date you rst use your newly purchased travel.
 
 
 
 
 
 
Using Your iLink Card
 
Hold your iLink Card to the target on the ticket machine reader with the front of the card facing upwards.
When the card reads successfully, the machine will bleep once and the green light will light up.
The machine will issue you with a paper ticket showing the details of your journey. The ticket must be retained for inspection
If the red light appears, remove your iLink Card, then hold it to the target and try again.
 
You are required to present your iLink Card to any authorised member of Translink staff when requested. If your iLink Card does not read on a Translink ticket machine you must pay full fare for the journey and phone Translink’s SmartPass Office on 028 9075 9129 to obtain a replacement card.
 
 
 
 
 
 
Lost or Stolen Cards
If your card is lost or stolen it can be electronically cancelled or 'hotlisted'. To immediately hotlist your iLink Card please phone Translink on 028 9075 9129. You should make a note of your iLink Card number printed on the back of the card and on any ticket receipts issued, so that your card can be hotlisted.
 
It takes two working days before a hotlisted card becomes deactivated. Translink can then prevent unauthorised use of the card. A hotlisted card presented for travel will be confiscated. Hotlisted cards CANNOT be reactivated. Translink CANNOT prevent the unauthorised use of lost or stolen iLink Cards until they have been reported by the card holder and hotlisting has been completed.
 
See Terms and Conditions on how to claim a refund on remaining travel on a hotlisted iLink Card.
 
 
 
 
 
 
Faulty or Damaged Cards
If your iLink Card is faulty or damaged and does not work on the bus or train, the appropriate full fare will be charged.
 
You should return your card to the Translink SmartPass Office, 3 Milewater Road, Belfast, BT3 9BG.
 
See Terms and Conditions on how to claim a refund on remaining travel on a faulty or damaged card.
 
 
 
 
 
 
Published
9/08/2017

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