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"We carried over 81 Million people last year" |
Annual Review Launched 26 June 2009 Dear Colleagues, This week we launched our Annual Review and Future Plan 08/09. It has been another busy year and the business has continued to grow which is something we can all be very proud of. Millions more journeys are being made onboard our bus and rail services and we are continuing to meet Government targets across most areas. We carried over 81 million people last year, more than eight million additional passenger journeys in the last 4 years, and our customers continue to rate bus and rail services highly. Investing in infrastructure, vehicles and employees has been key to this continued growth. Over the past year, a number of key projects have progressed on target, including: the order for 20 new trains; the completion of Lisburn’s new buscentre; a £17 million accessibility upgrade project for rail stations; the purchase of 90 new Ulsterbus vehicles and a £12.5 million track upgrade along the Londonderry railway line. Other exciting developments have been the introduction of PLUSBUS – our new integrated bus and rail ticket – and the success of both our website and call centre which have received 4.5 million web visits and 1.3 million calls in the past year. We have also continued to invest in employee training with the roll-out of our ‘You are the Difference’ customer service initiative and the opening of our state-of-the-art Rail Operations Training Academy featuring modern safety and simulation equipment. I would like to thank all of you for contributing to our success over the past year, especially in these tough economic times with significant financial pressures. Our challenge now is to build on this success, secure ongoing investment in public transport and continue to offer our customers attractive travel solutions that are sustainable and good value in order to encourage more people take the bus and train. The full Review is now available to download online or to receive a copy, please contact the Marketing department on (028) 9089 9400.
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