Ulsterbus - Translink

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Ulsterbus

Ulsterbus Observation Ratings (Buses) (%)

Reliability

100

Punctuality of departures

99

Punctuality of arrivals

96

Standing within acceptable limits

100

Staff wearing full uniform

98

Ulsterbus Individual Customer Performance Ratings (Buses) (%)

Overall Statisfaction

94

Punctuality 78

Cleanliness

77

Comfort

82

Availability of seating & standing time

85

Information provided

84

Helpfulness of staff

86

Value for money

77

Ulsterbus Observation Ratings (Stations) (%)

Queuing at peak periods

94

Queuing at off-peak periods

96

Staff wearing full uniform

100


Ulsterbus Individual Customer Performance Ratings (Stations) (%)

Overall Satisfaction 93

Cleanliness of stations

82

Comfort

76

Directions for passengers

82

Information on delays

71

Helpfulness

86

Time taken to answer queries

84

Catering & vending machines

79

 

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