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Ulsterbus

Ulsterbus Observation Ratings (Buses) (%)

Reliability

100

Punctuality of departures

99

Punctuality of arrivals

91

Standing within acceptable limits

100

Staff wearing full uniform

97

Ulsterbus Individual Customer Performance Ratings (Buses) (%)

Overall Statisfaction

97

Punctuality 82

Cleanliness

79

Comfort

87

Availability of seating & standing time

90

Information provided

90

Helpfulness of staff

91

Value for money

81

Ulsterbus Observation Ratings (Stations) (%)

Queuing at peak periods

98

Queuing at off-peak periods

98

Staff wearing full uniform

95


Ulsterbus Individual Customer Performance Ratings (Stations) (%)

Overall Satisfaction 94

Cleanliness of stations

82

Comfort

82

Directions for passengers

88

Information on delays

81

Helpfulness

89

Time taken to answer queries

88

Catering & vending machines

78

 

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