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Reflecting on Performance to Secure Future Success

Monday 25 September 2017
I recently made a site visit to King’s Cross Station in London to get valuable insight into this outstanding transformation project. Opened in 2012 in advance of the London Olympics, this multi-modal transport hub is now an iconic architecture gateway to the capital. The King’s Cross architects John McAslan + Partners and project managers Arcadis are also designing and project managing our own Belfast Transport Hub development, so this site visit to discuss their construction challenges and lessons learned was very beneficial and will inform our own Belfast Transport Hub and North West Transport Hub construction programmes.
"Passenger numbers growing and costs tracking to budget"

While in London, I also attended the National Rail Awards where we were shortlisted in 2 categories – Train of the Year for our Enterprise Upgrade Programme in partnership with Irish Rail and Safety Initiative of the Year in recognition of our user-worked crossings project. While we didn’t win on this occasion, this is high profile recognition of Translink’s business performance against other top UK transport operators.

As we come to the end of September it’s important to reflect on our performance for the first half of the 2017/18 year. Passenger numbers are continuing to grow, with around 1M additional fare paying passenger journeys compared to last year and our costs are tracking to budget.

The Spring customer satisfaction survey was positive; Customer Performance Index sores remained high with NI Railways at 82% and Metro and Ulsterbus showing a modest increase on last year to 75.9% and 82.5% respectively. The number of safety incidents has also been trending down and key project milestones have been met.

However, maintaining service punctuality has been more challenging recently, especially with the number of roadworks underway, and this is an area we need to stay very focused on. I would encourage everyone to reflect on your own mid-year performance and prepare for reviews with your manager if appropriate.

It continues to be a busy period for us. Culture Night welcomed huge crowds to Belfast with many people taking advantage of the bus and train including our late night services. Thanks to everyone who worked hard to ensure we offered the Culture Night audience a safe journey.

The ‘cruise ship season’ has been bringing thousands of international tourists into Belfast to enjoy all the city has to offer. We’ve received many compliments about our Metro service with our staff often being the first to welcome visitors to Northern Ireland. I’d like to thank all of you for making their NI visitor experience such a positive one.

This week we also continue to welcome new students at Fresher Fairs across NI; a great way to promote yLink – the perfect companion for life at college and Uni!

And finally, we recently announced the 2017 Translink Ulster in Bloom winning locations, officially recognising the work of local councils, businesses and community groups across Northern Ireland. Special mention must go to those involved in maintaining our stations and facilities, in particular everyone at Great Victoria Street Train Station which won the Station Award and Whitehead Train Station which won the Community Rail Halt Award. Like Translink, the Ulster in Bloom competition supports the growth and prosperity of villages, towns and cities across Northern Ireland – congratulations to everyone involved in this success!

Chris Conway
Chris Conway
Group Chief Executive

View All 2017 Updates