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Our Vision

To be Your first Choice for Travel in Northern Ireland
 
 
 
 
2016 - 2021 Strategy
Read our 5 year 'Get on Board' strategy which sets out a vision for Translink.
 
 
 
 
 
 
 
 
Our Mission
Our mission is to deliver a transformation in public transport, providing integrated services which connect people, enhance the economy and improve the environment, enabling a thriving Northern Ireland.
 
 
 
 
 
 
 
Translink's Strategy Wheel
Our mission is to deliver a transformation in public transport, providing integrated services which connect people, enhance the economy and improve the environment, enabling a thriving Northern Ireland.
 
 
 
 
 
 
 
 
Key Translink Facts
 1.5m passengers going to work, education, health services, leisure activities and more every week.
 
 12,500 services every day.
 
 Operate a fleet of 1400 buses, coaches and trains.
 
 These vehicles do 44 million miles per year.
 
 We operate over and maintain 300 miles of rail track, including many bridges, level crossings and signals.
 
 We carry 55,000 school kids to school every day.
 
 We employ over 3,800 green, local jobs across all parts of NI.
 
 All main bus and train facilities fully accessible.
 
 Over 200k concession passes active for travel.
 
 Leading transport provider for major events.
 
 
 
 
 
 
Our Values
The 'Translink SPIRIT' is a set of guiding principles that are a fundamental part of everything we do. These core values are embedded in the culture of our organisation and enable us to lead, inspire and succeed in delivering our goals for Translink.
S
Safety
 
We put safety first by taking care of the people around us.
P
People
 
Our people make the difference in the service customers receive. We will respect one another and seek a committed, talented and diverse workforce.
I
Innovation
 
We seek out new ideas and creative solutions to business challenges and are agile and responsive to the changing needs of our stakeholders.
R
Responsibility
 
We are responsible for our actions. We are good neighbours and corporate citizens in the communities where we operate.
I
Integrity
We do the right thing. Our actions are fair, ethical, trustworthy and straightforward.
 
T
Teamwork
We work together to deliver the best results. We encourage collaboration to build and nurture valuable partnerships.
 
 
 
 
 
 
OBJECTIVE 1 - Operational Excellence
We recognise that to achieve our Vision and deliver on our Mission we must offer a service across our bus, coach and rail services that exceeds customer expectations on punctuality and reliability.
 
 
 
OBJECTIVE 2 - To Deliver Outstanding Customer Satisfaction
The Translink brand means that people should get a high quality presentation when they use our services and meet with our people.
 
We want to ensure everyone gets a friendly, helpful and professional service at all times. We know this is an essential lever for improving customer satisfaction and increasing trust, as well as being a predominant factor in brand choice and loyalty.
 
 
 
OBJECTIVE 3 - To Grow The Number Of Passengers Using Public Transport
We are committed to supporting an increase in modal shift towards sustainable transport.
 
We have developed long-term investment strategies for bus and rail services and will work with all key stakeholders to develop funding plans and policy support to deliver significant passenger growth. Successful delivery of these growth plans will contribute significantly to the transport network of Northern Ireland.
 
 
 
OBJECTIVE 4 - To Deliver Value For Money
The challenge for Translink is to work with all stakeholders and agree on the sort of region we want to live in.
 
There is global evidence that as cities become more urbanised and aided by technology, we are moving towards a shared mobility model, an integrated transport proposition that uses technology to knit public transport together with other modes - walking, cycling, car sharing, taxis and anything else you can think of.
 
 
 
 
 
Translink Passenger Charter
Translink is made up of Metro, NIRailways and Ulsterbus. We are responsible for over 75 million bus and rail passenger journeys each year. We have around 1500 buses, 38 trains and over 4000 employees.
 
 
 
 
 
 
 
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