Enterprise Update

Group Chief Executive - Weekly Newsletter

12th October 2015

I am pleased to announce the Enterprise train refurbishment programme is well into its testing and commissioning phase.

The refurbishment has really transformed the appearance of the trains; the new look interiors, new style seating, electronic passenger reservation system and new branding are just a few of the changes made to bring the vehicles up to modern day standards.

Around 840,000 journeys were made on the Enterprise service last year; the overhaul will no doubt further enhance customer satisfaction and help to attract even more customers for business or leisure travel. I am sure everyone involved will be looking forward to welcoming passengers on board on this important route.

In addition, we have begun in earnest our programme of activity to mitigate the effects of leaf fall and low adhesion. The company invests significantly in managing the impacts leaf fall has on our train services each Autumn through the application of sandite on tracks via the sandite train and static applicators, the use of a VMT and year round vegetation management. In addition, we have used a Met Office leaf fall forecasting tool service since 2012 and engage in ongoing training of our train drivers in how to manage wheel slip and driving when there are leaves on the line.

The Civil Engineering department has purchased eight static rail scrubbers which can be used to clean the rail in localised areas. The leaf fall season is extremely challenging however we are doing all we can to keep services running on time and keep any delays to a minimum.

Chris Conway

Group Chief Executive