Flooding Response

Group Chief Executive's Weekly Message

"working in difficult conditions to keep services going and look after our passengers"
19th November 2014

No doubt you saw or experienced the very heavy rain last weekend. This led to severe flooding on parts of the railway network; our train services between Portadown and Newry were suspended and substituted by bus services.

Employees from across Translink worked hard, over long hours and in very difficult conditions to look after our customers and get them to where they needed to be. We kept our services going in very challenging circumstances, particularly over a busy weekend when we had additional passengers travelling to Dublin for the rugby game.

I would particularly highlight the Permanent Way, Structures and Signalling teams who worked around-the-clock at the weekend to ensure passengers and staff remained safe throughout the flooding and that the railway line was returned to full operation on Monday afternoon.

But thanks goes to all NI Railway's station staff and on-board crews, the Metro and Ulsterbus drivers who operated the substitution services and kept scheduled bus services running, the Contact Centre staff for taking calls and updating social media with latest news and all others who worked to minimise the unavoidable delays and look after our customers. We have received many words of praise and appreciation – this reflects the dedication and commitment of all staff.

David Strahan

Group Chief Executive