Re-signalling works and passing loop on Derry~Londonderry line to begin

Group Chief Executive's Weekly Message

19th June 2015

Earlier this month we announced that contractors had been appointed to complete the Derry~Londonderry Railway Signalling Upgrade project. Our infrastructure and procurement teams have moved quickly to get these works underway and contractors McLaughlin and Harvey will be on site at Castlerock this coming Monday June 22nd, just three weeks after the initial announcement was made..

"The start of these works represents a huge combined effort from many areas of Translink"

We've been working hard to contact households in the Castlerock area to advise them that work is starting next week and will continue until late August. This work will involve the use of on track machinery and generators and will take place at night, in order that timetabled services can continue to run during the day.

The start of these works represents a huge combined effort from many areas of Translink with commitment to getting the project 'on track' top of the agenda for so many departments.

The Gran Fondo, an amateur cycling event will take place this Sunday with around 4000 participants. The main impacts will be to Metro services operating in East Belfast and some Ulsterbus services in the Ballygowan and Mourne areas and our bus operations teams have been working hard to ensure that passengers are aware of how their services may be affected.

This week we experienced ongoing signalling issues at Central station resulting in rail delays and cancellations on many services and significant impacts to our customers. While this was being addressed, many of our operations and customer service staff on the ground alongside our Contact Centre staff and social media teams had to deal with with hundreds of queries from frustrated passengers and thanks to everyone for your efforts to keep customers updated.

Social media is increasingly a great way to push information out to wide audience and indeed the team received many favourable comments on Twitter for their quick responses and for keeping information flowing. We already have over 51,000 followers on Twitter and this number keeps growing. It's a great way for us to engage with our passengers, whether to update them on service issues or highlighting positive messages on special fares or events.

Thanks for a great effort from all our teams for keeping their focus on our passengers and making sure they know what is going on.

Gordon Milligan

Acting Group Chief Executive