A Visit to Newcastle Bus Station

Group Chief Executive's Weekly Message

"overwhelmed by employees passion"
18th July 2014


Dear Colleagues,

Since I took up my new position, I have visited a number of locations across the network and I have been overwhelmed by your attentiveness, passion and enthusiasm. Most recently I went to Newcastle Bus Station where I had pleasure of seeing around the engineering depot. While this is not our most modern facility it does not dampen the spirits or commitment of the engineers there who take tremendous pride in it in terms of their professionalism, attention to safety and general housekeeping – a great example to set.

We have around 1400 buses in our Metro and Ulsterbus fleets from mini buses to coaches, so our professional team of engineers need to be fully proficient on all types of vehicles to ensure we deliver safe and reliable services for our customers and staff.

Throughout the summer months a number of buses are 'off the road' in line with the reduced demand, this gives our engineering colleagues the opportunity for a thorough overhaul of vehicles ahead of the new school term and busy autumn back to work / back to school period.

We are also currently rolling out a new IT project called 'Infor' that enables our engineers to support Translink maintenance processes, assisting in delivering improved vehicle reliability and therefore an enhanced customer service. This system will introduce new ways of recording work completed in the workplace with paper records replaced by electronic records. A programme to install workshop computers was recently completed and provides all Engineering Staff with access to the Infor system. This will be tested in Short Strand and Magherafelt depots in August before being rolled out to all locations (including Rail Engineering) over the coming year; another way we are getting more efficient.

It was great meeting the engineers in Newcastle and to learn a bit more about the day to day running of a local engineering depot. Also while I was there I had the privilege of recognising one of our drivers who had completed 40 years of service and was also within weeks of retirement – listening to him talk about his career at different depots as well as his experience when his bus was hijacked clearly demonstrated his dedication to Translink.

Our people are the single most important thing in making the difference to the service we give our customers and whether you are behind the scenes like our engineers or right in the front line like our drivers we want to provide the right working environment to attract, retain and develop high quality, motivated staff across our business - I look forward to meeting more of you and hearing your stories as I continue to get out and about across the network.

Gordon Milligan

Interim Group Chief Executive