Customer Improvements
 

Group Chief Executive's Weekly Message

"These changes and improvements are all about giving our customers a better service and attracting more to make the choice to travel with us; we all have a role in that."
29th August 2014

 

Dear Colleagues,

This week term began for many schools across Northern Ireland, with the remainder starting back next week. Each day we carry over 60,000 pupils to and from school. Many of them will be 'new customers' using public transport for the first time when they start their second level education and this represents a big opportunity for us to convert them into life-long bus and train customers.

Meanwhile, many of our customers are also returning to work after holidays. Part of our commitment to customer service is to help them choose the best value ticket for their travel requirements, so we are reminding them about the great value choices available through our iLink, Smart Link and annual commuter cards.

Winter Timetables for Metro and Goldline services will commence from September 1st. in Metro - along with the investment in 52 new eco-friendly buses creating a cleaner, healthier environment for everyone across the city – we are enhancing services in the north and east of the city, adding frequency and improving linkages to the Titanic Quarter.

Goldline services are also being enhanced for our customers; we are adding more frequency and capacity on many routes to attract even more people on board. It is such service improvements (along with comfort and convenience, modern coaches with free on board WiFi, leather seats and added legroom and great value tickets) that have made Goldline one of our success stories, driving ever greater numbers to choose to travel with us. Over the last decade passenger journeys have grown by almost 50%!.

These changes and improvements are all about giving our customers a better service and attracting more to make the choice to travel with us; we all have a role in that.


Gordon Milligan

Interim Group Chief Executive

 
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