Ulsterbus
 

Ulsterbus Observation Ratings (Buses) (%)

Reliability 100
Punctuality of departures 100
Punctuality of arrivals 94
Standing within acceptable limits 99
Staff wearing full uniform 98

  

Ulsterbus Individual Customer Performance Ratings (Buses) (%)

Punctuality 82
Cleanliness
78
Comfort
81
Availability of seating & standing time

89

Information provided
88
Helpfulness of staff 89
Value for money 78

 

Ulsterbus Observation Ratings (Stations) (%)

Queuing at peak periods 98
Queuing at off-peak periods 100
Staff wearing full uniform 98


Ulsterbus Individual Customer Performance Ratings (Stations) (%)

Cleanliness of stations 83
Comfort 80
Directions for passengers 85
Information on delays 73
Helpfulness
87
Time taken to answer queries 87
Catering & vending machines 81
 
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