Metro
 

Monitoring Results

Metro Observation Ratings (Buses) (%)

Reliability 100
Punctuality of departures 100
Punctuality of arrivals 95
Standing within acceptable limits 100
Staff wearing full uniform 100

  

Metro Individual Customer Performance Ratings (Buses) (%)

Punctuality 74
Cleanliness 68
Comfort
81
Availability of seating & standing time
79
Information Provided
84
Helpfulness of staff 79
Value for money 73
 
v3.2.2.1