Monitoring Results
Metro Observation Ratings (Buses)
| Reliability |
 |
98 |
| Punctuality of departures |
|
99 |
| Punctuality of arrivals |
|
89 |
| Standing within acceptable limits |
|
100 |
| Staff wearing full uniform |
|
98 |
Metro Individual Customer Performance Ratings (Buses)
| Punctuality |
|
64 |
| Cleanliness of buses |
|
67 |
| Comfort of seating |
|
74 |
| Availability of seating |
|
71 |
| Standing time |
|
80 |
| Heating/Ventilation |
|
74 |
| Lighting on buses |
|
81 |
| Non-smoking (passengers) |
|
93 |
| Non-smoking (drivers) |
|
92 |
| Helpfulness of staff |
|
70 |
| Value for money |
|
64 |
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