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Terms of Reference

  • To create a platform where regular users of the service have an opportunity to provide insightful feedback on their journeys to representatives of Translink.
  • Meetings to be held three times each year for each group.
  • A total of 10 groups to be created, 1 Metro, 3 NI Railways and 5 Ulsterbus.
  • Panel membership to be representative of the passenger profile for the respective service / area.
  • Translink to have an operational and marketing representative on each panel.
  • Action points only to be taken from each panel meeting and circulated to panel members 10 working days after the meeting.
  • Invites to be sent out 2 – 3 weeks prior to next meeting with an update on the previous action points.
  • Panel membership is for two years with possibility of an optional third year.  No further extensions permissible.
  • Pro Formas to be made available to panel members to facilitate comments on individual services taken.
  • Agenda for each group meeting should include:
  1. Review of Action Points of last meeting
  2. Open discussion on the provision of relative bus/rail services
  3. Report from Area Manager / Route Manager
  4. Marketing Update
  5. Any Other Business
  • Panel members to receive a travel incentive in the form of iLink voucher(s) for their participation in the groups.