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Security Policy

Security - how we secure your information when you buy via our website or via our mobile app
Translink is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place steps to safeguard the integrity of data and protection of personal information.

Translink is PCI compliant

Translink adheres to all aspects of PCI DSS (Payment Card Industry) compliance standards for data security. For all online and mobile app payment processing, Translink partner with Realex Payments. Realex is fully PCI compliant to the highest level of PCI (Level 1 certification).

What is PCI compliance?

Payment Card Industry Data Security Standards (PCI DSS) are network security and business practice guidelines adopted by the card schemes such as Visa and MasterCard, to establish a security standard to protect customer’s payment card information. These standards are regulated by the PCI Council. It’s a mandatory requirement for all merchants such as Translink to comply with.

Redirect Payment Page

During the credit and debit card payment process via our website you will be redirected over a SSL secure connection to Realex Payments where you can securely enter your card details. This payment page will be securely integrated with the Translink website and will match the look and feel of the Translink website. Once the purchase completed you will be able to return to the main Translink website.

This does not apply to purchases made via our mobile app as the secure SSL connection to Realex Payments is integrated within the app. 

 
3D Secure

Translink use 3D Secure during the credit and debit card payment process - What is 3D Secure?
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password. It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”.

How does it work?
If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit or debit card’s bank secure website where you must verify some personal details and select a password. This is integrated into our payment page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.

Why has Translink adopted 3D Secure?
We want our customers to purchase tickets and services on our website confidentially and securely. By adding this extra step to the purchasing process, you can now be satisfied that your purchases are made by you and you alone.

Will 3D Secure add extra time to my purchasing experience?
The 3D Secure authentication process is smoothly integrated into our online credit and debit payment process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.

I have used 3D Secure before, what do I need to do?
If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.

I can’t remember my 3D Secure Password, who do I contact?
If you can’t remember your 3D Secure password you need to contact your bank. Translink doesn’t save your 3D Secure password on any of their computer systems; when you selected your password this was saved only on your bank’s computer system. Translink will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve a forgotten 3D Secure password.

How can I find out more details about 3D Secure?
For further details on 3D Secure you need to contact your issuing bank.

Do I have to use 3D Secure for mobile app payments?
No. We have not enabled 3D Secure for mobile app payments to ensure ease of use for our customers, enabling mobile tickets to be bought quickly and easily.