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Fares Evasion

Fare evasion is an offence that could lead to a court appearance and a fine of up to £1000.
 
Fare Evasion is an offence. Each passenger is responsible for purchasing a valid ticket for their journey. Ticket inspections are carried out on board Glider vehicles and at halts/interchanges by authorised persons.
 
 
Penalty Fare
 
You must have a valid ticket or smartcard for your journey. If you travel on Glider without a valid ticket or smartcard, but had the opportunity to purchase one, you will be liable to pay a penalty fare of £50 plus the value of the full single fare of the journey you were making.
 
Please be advised that you must be in receipt of a valid ticket or smart card prior to boarding any Glider service. Tickets or smartcards can be validated at your chosen Glider halt/interchange.
 
Tickets cannot be purchased and/or validated onboard any Glider service. If you fail to validate your ticket or smartcard prior to boarding you will be issued with a Penalty Fare Notice.
 
The Penalty Fare Notice provides the passenger with details of the offence, information on how to make a payment and information on the right to appeal. You have 21 days following the date of issue to pay or appeal your Penalty Fare Notice.
 
When issued with a Penalty Fare Notice, the passenger will be asked to produce a valid form of ID. If the passenger is unable to do so, the Customer Revenue Protection Officer may bring the matter to the attention of the police.
 
Non-payment of the penalty fare may result in a court appearance plus a fine of up to £1000.
 
 
How to Pay a Penalty Fare
 
If you have received a Penalty Fare Notice and wish to pay, you can do so in the following ways
 
Online
• By calling 028 9553 1033
• By Post
 
For postal payment, please send a crossed cheque or postal order for the total amount payable to ‘Translink’ at the following address:

Translink
PO Box 3584
Chippenham
Wiltshire
SN15 9E

Please ensure that your Name, Address and Penalty Fare Reference, as specified on your Penalty Fare Notice, are included on the reverse side of the crossed cheque or postal order. Translink does not accept responsibility for monies or correspondence lost in the post.
 
 
 
How to Purchase a Ticket
 
Before you board Glider you must always buy your ticket or tap your Smartcard. Glider has the same great value fares and tickets as Metro. Find Out More
 
 
Report a Fare Evader
 
If you suspect that someone travelling on a Glider service is not in possession of a valid ticket or smartcard for their journey, we’d like to hear from you. Call us confidentially on 028 90 66 66 30. You may receive a reward of up to £1000 if the fare evader is prosecuted.
 
 
Contact Us
 
If you have any queries on Glider penalty fares, please contact the Translink Contact Centre on 028 90 66 66 30.
 
 
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