Passenger's Charter: Please help us to help you - Translink

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Passenger's Charter

Help us to help you

Buses and trains

For everyone's safety, walk, don't run.
Let people off before you get on.
Say where you are going and, if possible, have the correct fare for your journey.
If you have a concession pass, show it when you buy a ticket.
Hold on to the handrails provided when you stand or move down the vehicle.
Sit down when there are seats available.
Keep your ticket ready for inspection at all times.
Do not put your feet on seats.
Do not smoke on the bus or train.
Please give up a priority elderly or disabled person's seat if someone needs it.
Keep your belongings with you at all times and do not let your luggage block the aisle.
Do not throw litter on the floor of buses or trains, or in stations.

Trains

Stay behind the yellow lines on the platform and make sure that the train has stopped before you try to open a door.
When getting on a train at a station where there are no staff, please buy your ticket from the conductor on the train.

Buses

At a bus stop, signal clearly to the driver that you want to get on.
When you want to get off the bus, use the bell to tell the driver to stop at the next bus stop.
Stay behind the yellow line while the bus is moving so that you don’t distract the driver.