Passenger's Charter: Buses and trains - Translink
Buses and trains
We have set the following targets to make sure that your journey is safe and comfortable.
- You can expect all our buses and trains to have efficient heating, airflow and lighting.
- We will clean all buses and trains inside and out at least once a day.
- We will not allow smoking on any Metro, NIRailways or Ulsterbus service.
- We will inspect toilets at the end of each train journey and clean them when necessary.
- No-one should have to stand on any off-peak bus service, and no-one should have to stand for more than 15 minutes on any
bus journey at busy times. - On trains, no more than 20 people should stand for every 100 people who are sitting, and no-one should have to stand for more than 15 minutes.
Phone enquiries
You can phone our call centre on 028 90 66 66 30. We aim to answer 95% of your calls within 30 seconds. The call centre is open from 7am to 8pm, every day except Christmas Day and Boxing Day.
Queuing
Outside busy times you should not have to wait more than three minutes to buy a ticket. During busy periods, (for example, early mornings and late afternoons), you should not have to wait more than five minutes.
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