Terms and conditions - Weekly/Monthly Ticket(s) for online purchases will be posted by Royal Mail Recorded Signed For delivery next working day. Translink accept no responsibility for items lost or delayed in the post. If you have not received your ticket within 2 clear working days of booking contact Translink Call Centre (028 90 66 66 30) - Normal conditions of carriage apply Refunds Rail Season Tickets If you decide not to use or to stop using a season ticket a refund will only be made if the season ticket is returned to the ticket office from which it was bought. In the case of online sales please contact Translink call centre: 028 90666630. There must be at least 7 days' validity remaining in the case of a season ticket valid for one month or more when issued, or at least 3 days' validity remaining in the case of any other season ticket. Refunds are calculated from the date the season ticket was returned. If, however, it was not possible to hand the ticket in earlier due to illness, a refund will be calculated from the date the illness started, provided that a medical certificate, or other evidence satisfactory to the Company (e.g. a letter from your employer on headed notepaper may be sufficient) is produced, covering the period from the start of the illness until the ticket is handed in. The refund will be the difference, if any, between:- a) the price paid for the season ticket; and b) the total cost of the combination of season tickets (if this applies) and any return tickets that were necessary to make one return journey per day up to the date the season ticket was handed in, or when illness commenced if satisfactory evidence is provided. Example - Sample refund on a season ticket used for 16 days out of month - £81.50 - Original cost of season ticket from point X to point Y - Less £47.00 (2 weekly tickets @ £23.50 each, covering 14 days travel - Less £11.20 (2 day returns @ 5.60 each to cover last two days of travel) £23.30 - Less £4.66 (administration fee of 20% of value of refund) - £18.64 Total refund payable N.B. The amount you receive will not be pro rata to the price of the ticket and in some cases there may be no refund payable i.e. where the net refund is £1.50 or less. Refunds will not be made on duplicate tickets which have been issued to replace a lost season ticket. Changing one season ticket for another If you surrender a season ticket, which on issue was valid for one month or more, when buying another season ticket for a different journey, you will be entitled to a refund on the original ticket, calculated pro rata to the number of days of validity remaining on the date the ticket is handed in. However, the validity of the new ticket must start on the day after the surrender of the old ticket and must be for a period that is at least as long as that of the original ticket when it was issued. In this instance, we will NOT charge an administration fee. Lost/Stolen/Mutilated Tickets Tickets which are stolen, lost, mutilated or defaced will NOT be eligible for refund.