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Lost or Stolen Cards

If your card is lost or stolen it can be electronically cancelled or ‘hotlisted’. To immediately hotlist your iLink Card please phone Translink on 028 9075 9129.

You should make a note of your iLink Card number printed on the back of the card and on any ticket receipts issued, so that your card can be hotlisted.

It takes two working days before a hotlisted card becomes deactivated. Translink can then prevent unauthorised use of the card. A hotlisted card presented for travel will be confiscated. Hotlisted cards CANNOT be reactivated.

Translink CANNOT prevent the unauthorised use of lost or stolen iLink Cards until they have been reported by the card holder and hotlisting has been completed.

See Terms and Conditions on how to claim a refund on remaining travel on a hotlisted iLink Card.

Faulty or Damaged Cards

If your iLink Card is faulty or damaged and does not work on the bus or train, the appropriate full fare will be charged.

You should return your card to the Translink SmartPass Office, 3 Milewater Road, Belfast, BT3 9BG.

See Terms and Conditions on how to claim a refund on remaining travel on a faulty or damaged card.

Published
12/01/2012

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