We want to ensure that our organisation complies with the relevant legislative/public sector/safety requirements for doing business. This helps to deliver the noncommercial aspects of sustainability.

The Translink Programme
A new group-wide programme has been launched to review the way Translink currently does business and identify areas where we can improve.

The Programme aims to foster a culture of operational excellence throughout Translink and will focus on a range of areas including strategies, policies, structures and systems as well as developing appropriate skills, behaviours and eadership styles that will enable the organisation to achieve optimum performance.

This programme is about Translink making continual improvements to our business; we will review the way we currently operate to find areas where we can improve on our already high standards. We want to take an organisation that is good and look at a cycle of continuous improvement, focusing on quality and what we can do to keep getting better.

Organisational Development
The strategy of the programme is to develop quickly a structured programme of activities aimed at driving business performance improvements and delivering outputs and benefits that build upon our already strong people and organisational capability.

Four separate key project areas will be part of the programme:

• Leadership and Change
• Performance Management
• Employee Engagement and Internal Communications
• Learning and Development.

It is essential that as a business we strive to make continuous improvements.

Talking to our stakeholders
As a public sector organisation it is important that we are accountable, transparent and have good governance. We need to ensure that in doing our day to day business we engage with our stakeholders, try to meet their expectations and deal with their concerns. We have a wide range of stakeholders; elected representatives, the Department for Regional Development, Consumer Council NI, customers, employees and their representatives, regulators, IMTAC and the general public, it is important that we talk to all of our stakeholders. Some of the ways we do this are:

• Meet the managers day
• Councillors / MLAs at Translink stations
• Attendance at party conferences
• Regular meetings with and briefing of CCNI
• Translink Youth Forum
• Translink passenger groups
• Extensive internal communication programmes

Information Management
Electronic Document and Records Management
We have been working towards implementing a significant change in our management of documents and records. We will be operating a full Electronic Document and Records Management (EDRM) solution that is approved by the Public Records Office (NI). This means that we are moving from a paper based records management system to a fully electronic system, turning documents into corporate records at the touch of a button.

It will reduce duplication of information, enable us to collaborate effectively and achieve legislative compliance under Freedom of Information Act, Data Protection Act and corporate regulations, etc. With the appropriate controls and planning for creating, storing, retrieving and disposing of information this system offers a substantially faster and more efficient record management system.