NIR
 

Monitoring Results

NI Railways Observation Ratings (Trains) (%)

Reliability 100
Punctuality of departures 100
Punctuality of arrivals
96
Standing within acceptable limits 99
Staff wearing full uniform 100

 

NI Railways Individual Customer Performance Ratings (Trains) (%)

Punctuality 85
Cleanliness 83
Comfort 86
Availability of seating & time standing
80
Information provided
86
Helpfulness of staff 92
Value for money 74

 

NI Railways Observation Ratings (Stations) (%) 

Queuing at peak periods 95
Queuing at off-peak periods 98
Staff wearing full uniform 100

 

NI Railways Individual Customer Performance Ratings (Stations) (%) 

Cleanliness
82
Comfort
73
Time taken to answer queries
87
Directions for passengers 83
Information on delays 81
Helpfulness of staff 89
Catering / Vending
71
 
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