NIR
 

Monitoring Results

NI Railways Observation Ratings (Trains) (%)

Reliability 100
Punctuality of departures 100
Punctuality of arrivals
99
Standing within acceptable limits 100
Staff wearing full uniform 100

 

NI Railways Individual Customer Performance Ratings (Trains) (%)

Punctuality 87
Cleanliness 86
Comfort 90
Availability of seating & time standing
85
Information provided
92
Helpfulness of staff 89
Value for money 71

 

NI Railways Observation Ratings (Stations) (%) 

Queuing at peak periods 100
Queuing at off-peak periods 90
Staff wearing full uniform 100

 

NI Railways Individual Customer Performance Ratings (Stations) (%) 

Cleanliness
83
Comfort
74
Time taken to answer queries
89
Directions for passengers 87
Information on delays 77
Helpfulness of staff 89
Catering / Vending
80
 
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