Monitoring Results
NI Railways Observation Ratings (Trains) (%)
| Reliability |
100 |
| Punctuality of departures |
100 |
| Punctuality of arrivals (5mins) |
98 |
| Punctuality of arrivals (10 mins) |
96 |
| Standing within acceptable limits |
100 |
| Staff wearing full uniform |
100 |
NI Railways Individual Customer Performance Ratings (Trains) (%)
| Punctuality |
84 |
| Cleanliness of trains |
83 |
| Cleanliness of toilets |
64 |
| Comfort of seating |
85 |
| Availability of seating |
81 |
| Standing time |
82 |
| Heating/Ventilation |
82 |
| Lighting on trains |
89 |
| Food & drink |
71 |
| Staff information on delays |
73 |
| Helpfulness of staff |
85 |
| Value for money |
60 |
NI Railways Observation Ratings (Stations) (%)
| Queuing at peak periods |
98 |
| Queuing at off-peak periods |
99 |
| Staff wearing full uniform |
97 |
| Speed of answering telephone |
90 |
| Helpfulness of telephone staff |
91 |
NI Railways Individual Customer Performance Ratings (Stations) (%)
| Cleanliness of stations |
87 |
| Cleanliness of toilets |
81 |
| Availability of seating |
80 |
| Comfort of seating |
69 |
| Lighting |
86 |
| Heating |
78 |
| Directions for passengers |
88 |
| Information on delays |
81 |
| Helpfulness of staff |
89 |
| Time taken to answer queries |
88 |